Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and dispatched, you will receive a confirmation notification with tracking details.
Please note that during peak periods, promotions, or holidays, processing times may be slightly extended.
Shipping Times
Shipping Policy:
We offer free insured shipping for all orders!
Order processing takes 1-3 business days before shipment. Once your item/s is dispatched, the estimated delivery time is:
- Australia: 5-14 business days
- New Zealand: 5-14 business days
- USA: 7-14 business days
- UK: 7-14 business days
- Canada: 7-14 business days
- Europe: 7-14 business days
- Rest of world: 14-20 business days
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable shipping fees will be clearly displayed before completing your purchase.
International Shipping
We ship to multiple countries worldwide. Delivery times may vary depending on the destination. Customers are responsible for any customs duties, taxes, or import fees that may apply once the order reaches the destination country.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number so you can monitor your delivery status. Please allow a few days for tracking information to update after dispatch.
Delays & Issues
While we strive to ensure timely delivery, we are not responsible for delays caused by couriers, customs, or unforeseen circumstances beyond our control.
If your order is significantly delayed or appears lost, please allow additional time for the courier to resolve the issue before reaching out.
Incorrect Shipping Information
Please ensure all shipping details are accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the courier. Please ensure a secure delivery location is provided.