Shipping Policy

Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and dispatched, you will receive a confirmation notification with tracking details.

Please note that during peak periods, promotions or holidays, processing times may be extended.

Shipping Times
We offer free insured standard shipping on all orders, worldwide!

Order processing takes 1–3 business days before shipment. Once your item(s) are dispatched, the estimated delivery time is:

• Australia: 7–20 business days
• New Zealand: 7–20 business days
• USA: 10–25 business days
• UK: 10–25 business days
• Canada: 10–25 business days
• Europe: 10–25 business days
• Rest of world: 15–30 business days

These are estimates, not guarantees. Delivery times can be affected by couriers, customs and busy periods.

Priority Shipping
Priority Shipping is an optional upgrade. It means your order is prioritised for dispatch from our warehouse. It is not an express service and does not change courier transit time, so delivery takes the same estimated time as standard shipping.

Shipping Rates
Standard shipping is free for all orders, to all destinations we ship to. Priority Shipping is available at checkout for an additional fee.

International Shipping
We ship to multiple countries worldwide. Delivery times may vary depending on the destination. Customers are responsible for any customs duties, taxes or import fees that may apply once the order reaches the destination country.

Tracking Your Order
Once your order has been shipped, you will receive a tracking number so you can monitor your delivery status. Please allow a few days for tracking information to update after dispatch. Tracking can also pause for several days while a parcel is in transit or clearing customs.

Delays & Issues
While we strive to ensure timely delivery, we are not responsible for delays caused by couriers, customs or unforeseen circumstances beyond our control.

Once your tracking shows your parcel is with your local carrier, please allow up to 5 more business days for delivery. If your order hasn’t arrived after the maximum delivery time for your region listed above, please contact us at support@bright-havenco.com with your order number and we’ll follow it up with the courier.

Incorrect Shipping Information
Please ensure all shipping details are accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the courier. Please ensure a secure delivery location is provided.

Questions

If you have any questions about your shipment, please contact us at support@bright-havenco.com.