Refund Policy

At Bright Haven, we offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition you received it
• Unused, with no signs of wear or damage caused after delivery
• In its original packaging, with all included parts and accessories

We also require three clear photos of the item to confirm its condition, along with your order confirmation or proof of purchase.

To start a return, please contact us at support@bright-havenco.com or via our Contact Form.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at support@bright-havenco.com so we can make it right. We'll arrange a replacement or full refund at no cost to you.

Claims for damaged items must be raised within 48 hours of delivery with photo evidence. Claims made outside this window may not be eligible.

Exchanges

We do not offer direct exchanges. If you'd like a different item, the fastest option is to initiate a return for your original item and place a new order once your return is approved.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

• Items that show signs of use or damage not present at delivery
• Items returned without original packaging or included parts/accessories

If you're unsure whether your item qualifies, please reach out to us before sending anything back.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed back to your original payment method within 10 business days. Please allow additional time for your bank or card provider to complete the transaction. Original shipping fees are non-refundable.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@bright-havenco.com.